Arlington Auto Repair

This spot was great! Highly recommend you get there as early as possible to get in line. Inspection was fast and efficient. Great customer service

I have always found the staff to be professional and very knowledgeable.

Ali and Felipe helped out and got me on the road in no time at all. Great customer service and great work.

Great service, very communicative.

Easy process. Drop your car off in line and wait for your turn. Once it's done, they call you if you don't want to wait.

Been using Shirlington Shell for years and find the repairs done well and the people professional and polite.

They neglected to tell me that the inspector was going to take his lunch break after inspecting the car before me. The front desk guy only told me it would take 1 hour, it was at 2:15 pm. So I called back after 1 hour 30 minutes (3:45 pm) only to know that nothing has been done. Whoever answered the phone even had the audacity to blame me for not asking about the inspector’s lunch break (3 to 4pm). HOW THE HECK WAS I SUPPOSED TO KNOW WHEN HE TOOK HIS LUNCH BREAK? Or did that front desk guy not know exactly how long your service should take? Your team member messed up and you tried to put the blame on the customer? Is it because I’m a young woman and you think I’m a pushover? Learn to take responsibility, empathy, and have better customer service, including ACCURATE communication about how long it takes so people can make an informed decision. If he had told me it would take nearly 3 hours for my car to be done (not 1), I would have taken it somewhere else OR accepted it and found a way to spend 3 hours. This is a complete disregard of people’s time and schedule.

They neglected to tell me that the inspector was going to take his lunch break after inspecting the car before me. The front desk guy only told me it would take 1 hour, it was at 2:15 pm. So I called back after 1 hour 30 minutes (3:45 pm) only to know that nothing has been done. Whoever answered the phone even had the audacity to blame me for not asking about the inspector’s lunch break (3 to 4pm). HOW THE HECK WAS I SUPPOSED TO KNOW WHEN HE TOOK HIS LUNCH BREAK? Or did that front desk guy not know exactly how long your service should take? Your team member messed up and you tried to put the blame on the customer? Is it because I’m a young woman and you think I’m a pushover? Learn to take responsibility, empathy, and have better customer service, including ACCURATE communication about how long it takes so people can make an informed decision. If he had told me it would take nearly 3 hours for my car to be done (not 1), I would have taken it somewhere else OR accepted it and found a way to spend 3 hours. This is a complete disregard of people’s time and schedule.