Extremely polite and responsive BUT will find thousands of dollars in unnecessary repairs if you get you vehicle inspected there. I completely understand all the great reviews for this shop. They are very interactive, quick, and do to great job “explaining” to you the things that are wrong with your vehicle. At the end of the day, many of these repairs may be unnecessary. I had an older vehicle that I had inspected there, and they told me that the shock absorbers were completely dry /nonfunctional and highly dangerous. Thousand+ dollars later they replaced them and they passed me on inspection. The ride of the vehicle was exactly the same. In retrospect it’s almost impossible to have completely failed shock absorbers replaced without any appreciable difference in the ride of the vehicle. Gave them another chance on a newer vehicle and went for inspection. Again very polite and showed me some wear on a very obscure suspension part, including again that I was in danger. Being suspicious at this point, took the vehicle to two other mechanics who said the car was fine. Don’t feel that you were being held hostage by your inspection. Take your vehicle to another shop and see what they think. I am amazed they have not shown up on a local news station as a scammer. No joke. PLEASE get second opinions. To be fair, they do have free air!