Arlington Auto Repair

In the world of customer service, this place can't be beat. I went in to get my car inspected. After 3 hours in line, I found myself agitated with the wait time. Unfortunately, my car did not pass inspection but they were able to do all the necessary work at that moment. I was under the gun because I picked the day of my wife's birthday to deal with the inspection. Despite my previous unpleasant attitude, they were very accommodating andh went above and beyond to get my car finished in an efficient, yet thorough, manner. They could have easily slow played me but they didn't and I really appreciate them for that. I'll be taking my car here again in the future, only next time with better time management on my part.

Shirlington Service Center is knowledgeable and experienced. I've brought my cars to them for all services for years and they have always been fantastic. They have gone above and beyond what is required (shuttles, etc.) from a customer service perspective, for which I am greatly appreciative.

We've been using Shirlington Shell for years and have always appreciated the quality of work and the attention to customer service. We can drop our car off in the morning and have repairs done by that afternoon. It seems folks have been working there for years and know us by name (that's also unfortunate since it means between 2 cars with consistent oil changes and at 100,000 we are in there several times a year). Thanks, Shell!

I'm very pleased with my experience here. I went for a state inspection and they were able to get me in and out with no trouble. Everyone was friendly. The lady at the desk was polite. The tech was quick, but also thorough. He gave me a few things to consider repairing and showed me what he was talking about, but put no pressure on me to buy from him - unlike the majority of service station techs. He simply gave me the facts and left it at that - something I greatly appreciate. There was even another employee inside that talked to me about baseball while I waited. I have no reservations about this place and will definitely go back in the future. Thank you!

I had not looked at the reviews before getting my car serviced here. I went for an emissions inspection and they estimated a time for me. At the time, it was also pointed out that I had a tire in very bad condition and they literally saved me. Saved me from potentially having a very bad accident and they saved me money. I called around to see if I was able to find a better deal somewhere else and when I did, they actually beat the lowest price that I found. My car was completed before it was promised. The staff is extremely helpful and friendly. The only reason that I did not give it 5 stars was because UPS didn't deliver my tires in the morning so I guess that's not really their fault At any rate, I have an extremely positive experience an plan to return there for other services on my car and their low prices on fuel. Cash and debit cost of gas is the lowest in the area. Thanks, Ron and the rest of the crew for helping me out on a potentially dangerous tire blow out! I had a really awesome experience overall and am surprised to see that other people didn't have the same experience as myself.

The customer service here is excellent and their techs get the job done fast. I have been bringing my car here for years and I will continue to for years to come. Thank you Shirlington Shell!

I hadn't seen the negative reviews for this place before I went, and I'm happy I didn't read them because I would've passed right by without a second thought; I'm glad I brought my business here.The staff was friendly and professional and helped me with a minor issue with my car (a loose battery cable) and an oil change. They also informed me that my safety inspection had expired (true - my bad) and performed one for me on-site. Since I was told it would take more time than I wanted to wait, I caught a bus home and was pleasantly surprised that they called me each step of the process with fixing my battery, completing the safety inspection (passed), and made sure my car was in tip-top shape for a very fair price (about 110 bucks for an oil change, inspection, and battery work under the hood).The Manager informed me of some upcoming things to watch out for and told me my car was ready for pick up - all within 2 hours. These guys are great!To the reviewers who lamented the safety inspections, don't blame the service station - that's something mandated by the Commonwealth of Virginia.To the people complaining that they give a discount for cash or debit users (vs. credit card users), would you rather have a dishonest business that charged cash-paying and debit-using customers the same amount for a service (credit card fees) they didn't use?To those who complained the inspectors found something, would you complain about a doctor who found out you had a medical condition during a physical exam and about the price of your treatment? No, you would be thankful that it was caught early before it got worse.Bottom Line: If you want great service, honest advice about your car, a fair price, and if you want to support one of the few remaining family businesses in the area, give these guys your business.

Refered me to help, very good

I was on my way from Shirlington to Potomac Mills with two kids in my car and the "check engine light" went on. I really didn't want to get stuck on 395 with kids on a cold day so I stopped here to see if someone could make sure my oil, etc. was okay. Not only did the older man at the counter come and have a look, he checked my oil and then when I told him it had been recently replaced he explained that likely they had not reset the computer. He went back inside to look up how to reset the switch for my vehicle and then came back and reset it for me. The entire encounter was about 10-15 minutes. When I asked him what I owed, he told me there was no charge. What a pleasant surprise. Didn't think anyone was actually that generous anymore in the car repair business. I will come here again when I need an oil change.

I never go anywhere else for my car's safety and emissions inspection. The staff here are trustworthy and have never tried to sell me unnecessary repairs. The fuel prices at the station are a bit higher than average, but that's to be expected as the station is right off of I-395.