Arlington Auto Repair

Great shell gas station but they are always busy with car inspections

This was truly a great experience my truck was serviced correctly and on time the people were courteous and very polite

Most bad experience I got in here, I wa to Toyata they gave me some work to done, I have done this, then went to their for inspection for my sienna, they says some rong work I should done.

Great service and communication! Really appreciate the customer service and electronic communication of service reports.

They broke my hubcap and didn’t install it back. When I called to complain, they told me to return for the installation. Upon my return, they installed it with zip ties. When I spoke to the manager about the zip ties, they explained they broke the hubcap during removal. They offered no compensation, instead suggested I should purchase replacements from Amazon, stating “those are cheap and break easily.” (First, they did not disclose they broke it, second, they did not take accountability at all, their narrative sounded like it was my fault to put cheap hubcaps.) Last night, the zip ties broke, causing the hubcap to come loose on a two-way highway and hit a motorcycle from the opposite direction, causing the rider to fall off !!!! I trusted them with those zip ties ( they’re the professionals ) instead they created a safety hazard and put me and someone else in a dangerous spot.

Very misleading hours for State Inspections, they state everywhere they close at 6pm (that they might close earlier depending on volume, understandable) so I got there at 5pm, and there were two cars but I was told they already closed two hours ago, so at 3pm 😂. It's impossible to work around a business that may have a 3 hours difference between posted hours and "the hour they decide to close for that day", also the person that got there at 3pm was the one still waiting at 5pm? Crazy if true. My personal advice is avoid going to this place during the whole afternoon so you don't risk losing your time, they may be open but apparently take them 3 hours to get an inspection? Or they may be closed and ask you to go the next day at 8am. No, thanks. Response to the response: Never in my life an inspection for my car has taken more than 10-15 mins, if your average is that high something is off either here or the other many places, I've waited lines of up to 10 cars in ~2 hours on a busy Saturday morning in other places. In any case, maybe just post a more realistic closing time like everyone else does (usually 4pm), a 3-hours margin of error is simply nonsense and you're just playing with people's time.

They quoted me two major repairs to get my car safety inspected. I was suspicious and took my car to another mechanic I trusted. There was nothing major wrong with my car. Scummy

They list their emission testing hours until 4pm on Saturdays. However they stop accepting cars even before 1:30pm. Don’t waste your time as I did, and try somewhere more reliable.