I visited the Shell Service station one day to see what their procedure with fixing a flat tire was. I wanted to see if I needed AAA first to put the donut on to drove to the station from 1 block away. They told me bring it in then. I drove with the donut to the station and left the car to be inspected and get an estimate. Two lugs seemed unequal so Bill’s estimate included more in case they needed replacing. (They did not.) The new tire was ordered and just before the car was ready, Bill got my approval of a wheel alignment because it was recommended. The car was ready the same day. Pleasant, thorough, and very accessible. I live only a block away.
Thank you for sharing your review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
- Shirlington Shell Service Center