They neglected to tell me that the inspector was going to take his lunch break after inspecting the car before me. The front desk guy only told me it would take 1 hour, it was at 2:15 pm. So I called back after 1 hour 30 minutes (3:45 pm) only to know that nothing has been done. Whoever answered the phone even had the audacity to blame me for not asking about the inspector’s lunch break (3 to 4pm). HOW THE HECK WAS I SUPPOSED TO KNOW WHEN HE TOOK HIS LUNCH BREAK? Or did that front desk guy not know exactly how long your service should take? Your team member messed up and you tried to put the blame on the customer? Is it because I’m a young woman and you think I’m a pushover? Learn to take responsibility, empathy, and have better customer service, including ACCURATE communication about how long it takes so people can make an informed decision. If he had told me it would take nearly 3 hours for my car to be done (not 1), I would have taken it somewhere else OR accepted it and found a way to spend 3 hours. This is a complete disregard of people’s time and schedule.